Frequently Asked Questions
CIMB Clicks Services
General
 
1. What is CIMB Clicks?
2. How do I register for this service? What do I need to access this service?
3. Do I need to install any special software for accessing CIMB Clicks over the web?
4. What are the benefits of having CIMB Clicks?
5. What are the transactions that I can perform online via www.cimbclicks.com.sg
6. How can I view my CIMB Malaysia accounts via CIMB Clicks Singapore?
7. Is there a fee for funds transfer to CIMB Malaysia accounts?
8. When can I start using this service?
9. Can I use this service if I don’t have any banking account with CIMB Bank?
10. Are there any charges incurred for using CIMB Clicks?
11. I got an error message indicating that my password is incorrect. What shall I do?
12. What shall I do if I have forgotten my CIMB Clicks ID or password?
13. Who can I call for information or technical support relating to CIMB Clicks?
 
 
1. What is CIMB Clicks?
 

CIMB Clicks is an Internet Banking portal that is accessible via the website (www.cimbclicks.com.sg) or on mobile (via CIMB Clicks Singapore app on iPhone or Android ) by all CIMB Bank Singapore’s retail banking customers who possess a Singapore-Dollar Current Account or Savings Account. It enables our them to perform banking transactions conveniently anytime, anywhere.

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2. How do I register for this service? What do I need to access this service?
 
  • You can download, fill in, and mail the completed CIMB Clicks Application Form to us. Alternatively, you may also apply for this service at any of our branches.
  • You will then be provided with an Activation Code via mail.
  • Log in to www.cimbclicks.com.sg with your Activation Code to perform your First Time Login. You will be prompted to choose your CIMB Clicks ID and password during your First Time Login. Upon completion, you will be able to perform Internet Banking transactions on CIMB Clicks.

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3. Do I need to install any special software for accessing CIMB Clicks over the web?
 

No, all you need is a compatible web browser such as:

  • Microsoft Internet Explorer version 6 & above
  • Netscape Browser/Navigator version 8.1 & above
  • Mozilla Firefox version 1.5.0.3 & above
  • Apple Safari version 2.0 & above

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4. What are the benefits of having CIMB Clicks?
 

This free and secure service allows you to enjoy the ease and convenience of:

  • Viewing your account information anytime anywhere.
  • Transferring funds to 3rd party account and paying your bills without having to come to the branch or queuing in line.

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5. What are the transactions that I can perform online via www.cimbclicks.com.sg?
 

Category Available Transactions
Account Enquiry Check balance of your accounts in both CIMB Singapore and CIMB Malaysia.
Funds Transfer Transfer funds to your own and 3rd party accounts in CIMB Singapore/Malaysia, and other banks in Singapore.
Bill Payment Pay your Singapore and Malaysia bills.
Scheduled Transaction Schedule a future transactions or setup recurring transactions for:
  • Funds transfer
  • Bill payment
e-Application
  • Current or Savings Account
  • Fixed Deposit Account
  • Home Loan Account
  • Credit Card
Cheque Management
  • Cheque book request
  • Cheque status inquiry

Note: For transactions that you can perform via CIMB Clicks Singapore mobile app, please refer to CIMB Clicks on mobile

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6.

How can I view my CIMB Malaysia accounts via CIMB Clicks Singapore?
  You need to link your Malaysia accounts before you can view them on www.cimbclicks.com.sg. You may find the “Link My CIMB Malaysia A/C” option on the left navigation panel of the CIMB Clicks website after login.

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7.

Is there a fee for funds transfer to CIMB Malaysia accounts?
  This real time funds transfer service to a CIMB Malaysia current or savings account is free of charge.

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8. When can I start using this service?
 

Immediately upon successful completion of your First Time Login at www.cimbclicks.com.sg, you may begin to enjoy the convenience of our Internet Banking service.

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9. Can I use this service if I don’t have any banking account with CIMB Bank?
 

You must have at least one Current or Savings account with CIMB Bank before you can apply for access to CIMB Clicks. For more information, please Contact Us.

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10. Are there any charges incurred for using CIMB Clicks?
 

No, this service is offered to our retail banking customers at no charge. However, service charge may apply for certain banking transactions. For more details, please Contact Us.

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11.

I got an error message indicating that my password is incorrect. What shall I do?
  You have a maximum of 3 attempts to enter your password. Please retry by keying in your correct CIMB Clicks ID and password again. After 3 unsuccessful attempts, your Internet Banking access will be suspended to safeguard you against unauthorised access. Contact Us if you need any assistance.

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12.

What shall I do if I have forgotten my CIMB Clicks ID or password?
  Should you forget your CIMB Clicks ID, you may click here to recover your ID. If you have forgotten your CIMB Clicks password, you may click here to recover your password. Alternatively, you may Contact Us for assistance.

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13. Who can I call for information or technical support relating to CIMB Clicks?
 

Click here for the various contact points.

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